Returns & Cancellations

We will replace or refund you for any bottle of cider that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of cider that was damaged due to adverse weather conditions during shipment, or cider that is ordered in error. Please send an email to (marketing@privato.ca) to arrange for the return of corked or flawed product.

Once the Cider is received we will refund your credit card account for the cost of the cider less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (250-579-8739) for return instructions.

A 15% restocking fee will be applied to all canceled orders.